Tarrytech Computer Consultants Inc.

:: Shadow Support Solution :: Imagine that your business had the same professional expertise and services available to businesses with full time IT departments, 24x7, cost effectively, right now? It goes without saying that your business depends on your computer network. This is true for small and large businesses alike. Large businesses, however, have the luxury of employing full time IT professionals that ensure the relationship with the network is harmonious. On the other hand, most small and medium sized businesses cannot afford full time staff, and buy blocks of support time from their local computer consultant. However, when purchasing these support blocks, most people don't realize they are actually pre-purchasing downtime. They do know however, that they experience marginal network performance, and a significant amount of network interruptions. To address this disparity, Tarrytech has developed their Shadow Support Solution. This revolutionary solution is like having a full time IT department. It has been custom tailored to meet the needs of small and medium sized businesses and gives them 24x7 peace of mind. The Shadow Support Solution is a cost effective combination of products and services that addresses all aspects of network management. It consists of these major components: 24 x 7 network monitoring and alerting Technical support via phone, email, or onsite Remote control of servers and workstations to quickly troubleshoot and resolve problems on a moments notice Proactive maintenance addresses network problems before they cause a disruption of service
Items included:
User management (add, remove, change passwords) Set up new user profiles on desktops Add or remove printers and applications Server Performance Monitoring and Alerting Review System and Application logs on servers for errors Monitor Bandwidth usage on routers and firewalls Configure Routing and Switching		Troubleshoot problems Apply service packs and security hot fixes Remotely control desktops and servers for quick problem resolutions Verify Backup and manage restore Update antivirus definitions Manage Email Server Manage remote access/VPN solution Consult and implement new technology solutions