The response times are great from Tarrytech when we have any problem that needs to be addressed quickly. Even the smaller issues are addressed quickly. Recently (on Superbowl Sunday!) I submitted a support ticket for a non-critical issue that I was certain would not be addressed until Monday. I was pleasantly surprised when I received a response and the answer within 30 minutes. I couldn’t ask for a better response time on a non-emergency item. So, on Monday I already had the answers I needed to configure the other devices for use by my team on a job site. I also value Tarrytech’s experience in the IT field when they make recommendations for network upgrades. Their experience provides me with the comfort level I need to make these important IT decisions.